Privacy Policy

Last Updated: February 16, 2026

At Professional Damp Expert, we are committed to protecting the privacy and security of our clients. This policy describes how we collect, use, and safeguard your personal information when you visit our website or book a specialist damp survey.

1. Information We Collect

When you interact with us, we may collect:

  • Personal Details: Name, email address, phone number, and property address (required to conduct surveys and provide reports).

  • Technical Data: Your IP address, browser type, and usage data via cookies to improve our website's performance.

2. How We Use Your Information

We use your data solely to:

  • Provide professional damp surveys and technical reports.

  • Generate accurate quotes and respond to your inquiries.

  • Improve our service delivery and Google Ads relevance.

  • Comply with UK legal and financial regulations.

3. Data Storage & Security

We take data security seriously. Your information is stored securely and is only accessible by authorized personnel. We do not sell or lease your personal data to third parties. Data is only shared with trusted service providers (like Shopify) strictly necessary to operate our business and communicate with you.

4. Your Rights (UK GDPR)

As a UK-based client, you have the right to:

  • Request a copy of the personal data we hold about you.

  • Request the correction or deletion of your information.

  • Withdraw consent for communication at any time.

5. Cookies

Our website uses cookies to enhance your experience. You can choose to disable cookies through your browser settings, though this may impact some site features.

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our team:

Professional Damp Expert Phone: 0121 798 2692

Email: customer.service@professionaldampexperts.co.uk

Service Area: Birmingham

Who we are?

We are a proud family-run business with over a decade of experience in damp proofing, mould removal, water damage restoration, and timber treatments. Over the years, we’ve worked with more than 1,000 clients across the UK, helping homeowners and businesses protect their properties from moisture-related issues. Our reputation is built on professionalism, trust, and customer satisfaction, with many clients returning to us or recommending our services to others. By combining traditional values with modern techniques, we ensure every project is carried out with care, expertise, and long-lasting results.

About Us

At Professional Damp Experts, we provide reliable solutions for damp, mould, water damage, and timber issues across the UK. Our focus is to help homeowners and businesses maintain safe, dry, and healthier living environments.

We carry out detailed property surveys, provide clear reports, and recommend treatments designed to address the root cause of moisture-related problems. Using proven methods and professional equipment, our team works to deliver long-lasting and effective results.

Our customers value us for our professionalism, transparency, and tailored approach. Every property is different, which is why we take the time to assess each case thoroughly and create a treatment plan suited to the specific needs of the building.

From the first survey to treatment and aftercare, we aim to provide a straightforward, dependable service that protects both your property and your peace of mind.